INTERNAL
Webex IVR Sandbox
Route, test, iterate IVR flows without touching production. Sandboxes reset regularly; never paste secrets.
Known risks & controls
Risks
- Mis-routed flows / infinite loops
- High call volume from testing
- Accidental PII capture in prompts
Controls
- Synthetic numbers & mock queues
- Rate limits & time windows
- Redaction; “no secrets” banner
Evidence & notes see R&D entries tagged for this lab.
Open R&D Notes